Assistenza non adeguata e collaborativa ed afferma falsamente di non dover dare alcuna garanzia perché solo rivenditori.

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I consumatori segnalano esperienze contrastanti con l’assistenza in garanzia legale di UNIEURO. Da un lato, alcuni apprezzano la risoluzione rapida di problemi, la sostituzione del prodotto senza intoppi e il supporto cortese. Alcune recensioni sottolineano interventi efficaci entro pochi giorni. Dall’altro lato, le critiche più frequenti includono:

• Tempi di attesa lunghi per riparazioni o risposte.
• Scarsa comunicazione durante il processo.
• Tentativi di indirizzare il cliente al produttore (pratica non conforme alla garanzia legale, che dovrebbe essere gestita dal venditore).
• Difficoltà nel far valere i diritti, con casi di resistenze nell’accettare resi/riparazioni senza motivazioni chiare.

Le esperienze negative (burocrazia, ritardi, mancato rispetto degli obblighi legali) sembrano prevalere, nonostante alcuni casi positivi. La gestione della garanzia legale è spesso descritta come frustrante e inefficace.

Giudizio sintetico: Negativo

*DISCLAIMER: Le valutazioni riportate in questa scheda sono state generate da PERPLEXITY che è un tool che usa l'intelligenza artificiale per analizzare le recensioni pubblicate online dai consumatori. Sebbene si faccia il possibile per garantire l'accuratezza e la rilevanza delle analisi e delle valutazioni, i contenuti delle stesse potrebbero non riflettere completamente l'esperienza individuale dei consumatori. Ti consigliamo di considerare queste valutazioni come un punto di riferimento e di effettuare ulteriori ricerche o verifiche prima di prendere decisioni basate su di esse.